What is your return/exchange policy? Where do I ship my return/exchange? How should I ship my return/exchange? How do I return an item internationally? When will my credit card be refunded? What is your return/exchange policy? We want you to be happy with your purchase, which is why we accept returns or exchanges on any item in its original, unused condition (including all packaging and tags) within 30 days of purchase. Shipping charges are not refundable. Merchandise received after 30 days may be subject to a 10% restocking fee.
Returns and exchanges will only be accepted with a completed return form or a copy of your original invoice. Log into your account, click on "View Order" and on the following page click the "Return or Exchange" link. Follow the easy steps, print the final page and include it in your return box.
Please note: We do not accept returns on products that were not purchased via this website.
Where do I ship my return/exchange? Returns and exchanges must be mailed to the address included on our return form or original invoice.
How should I ship my return/exchange? Please use the most economical shipping method for your return. Pack and seal your box securely, in the original package if possible. To be properly processed, your return/exchange must include a completed return form or a copy of your original invoice. Log into your account, click on "View Order" and on the following page click the "Return or Exchange" link. Follow the easy steps, print the final page and include it in your return box.
You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
How do I return an item internationally? International exchanges and returns work in the same way as domestic exchanges and returns, but do not include prepaid return labels.
Address exchanges and returns to:
REUSE Jeans
ATTN: Refunds & Exchanges
622 Dalton
Coeur d' Alene, ID 83815
USA
When will my credit card be refunded? Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.